Terms of Service
These terms apply to enquiries, project briefs, consultations, recovery support requests, and related communication submitted through the Genesiz Solutions website.
1. Scope of website enquiries
Submitting a form on this website is a request for review, consultation, quotation, or service discussion. It does not automatically create a paid engagement, service contract, or guaranteed deliverable.
2. No guaranteed results
For account recovery, platform restrictions, disabled accounts, and related support, Genesiz Solutions provides strategic assistance, escalation guidance, documentation support, and practical direction based on the information provided. Platform decisions remain under the control of the relevant third party, including Meta, Instagram, Facebook, TikTok, YouTube, Google, or any other provider. No specific recovery outcome can be guaranteed.
3. Accuracy of information
You agree to provide truthful, current, and complete information. If false, misleading, abusive, or incomplete details are submitted, Genesiz Solutions may refuse review, decline service, or discontinue communication.
4. Client responsibility
You are responsible for maintaining backups, preserving access to your business assets, retaining original login and ownership records, and cooperating promptly when additional information is requested. Delays or missing information can affect response quality and turnaround time.
5. Pricing and scope
All pricing shown on the website is directional unless otherwise stated. Final fees, deliverables, timelines, revisions, and support obligations are defined only after scope review and written agreement.
6. Communications
By submitting a form, you consent to being contacted by email, WhatsApp, phone, or other reasonable channels regarding your request, follow-up questions, quotations, project delivery, or service updates.
7. Acceptable use
You may not use this website or its forms to submit unlawful requests, impersonate another person or business, abuse support channels, transmit malicious material, or request services intended for fraud, platform manipulation, or policy evasion.
8. Intellectual property
Unless otherwise agreed in writing, all proposals, layouts, messaging systems, strategy recommendations, and creative materials remain the property of Genesiz Solutions until paid for and formally transferred.
9. Right to refuse service
Genesiz Solutions may decline or discontinue any enquiry or engagement that appears abusive, fraudulent, misaligned, unlawful, or commercially unsuitable.
10. Updates to these terms
These terms may be revised from time to time. The version published on this page is the current version that applies to new website submissions.